When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We record that information, along with the pages you are visiting, page load timing, and which website referred you, for statistical purposes like conversion rates, and to test new designs. We record this on a per-event basis (page visit, button click, etc.) and IS NOT UNIQUELY IDENTIFYING. We're using our in-house tracking software and we're not relying on third party trackers on our web pages or applications (e.g. Google Analytics, Facebook Pixel, etc.). We use the raw data to compute statistics for our use and / or share with third parties or the public.
We will never collect personally identifiable information while you’re using our website. (see more technical details in the cookies section).
Sign up for a Practitioner Profile
When you create a professional profile on our website we will retain and display your information to the public (that is the point of a directory after all). We will ask you for personal and sensitive information. This information includes your name, address, phone number, email address, professional qualifications, professional memberships, areas of specialisation, your gender, language skills, religious beliefs as well as photos and videos of you.
Signing up to our Newsletter or Social Media
When you sign up to our newsletters, we will retain the contact details that you’ve provided in order to send you the emails. When you open an email communication from us, we may use a software technology called “web beacons” that lets us know which emails have been opened by the recipients. This allows us to know how well customers respond to certain communications and the effectiveness of our marketing campaigns.
When you pay for a listing on our website, we ask for your credit card and billing address. Your credit card is passed directly to our payment processor (Stripe) and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and your as-of billing address, for account history, invoicing and billing support. We store your billing address to calculate any sales tax due in Australia, to detect fraudulent credit card transactions and to print on your invoices.
Cookies + Pixels
A cookie is a piece of text stored by your browser to help it remember your login information, site preferences and more.
We only use one first party cookie that will track your usage of our website, “talklink.com.au” and it won’t follow you across every other website you go. This cookie is anonymous and it cannot be used to identify you or your personal information. Instead it tells us how many new and recurring users visit our website and expires after one year from when it was first “served”.
For practitioners, we use a cookie which allows them to login and stay logged in. We also use Stripe as a payment processing platform which has cookies that assist with fraud protection.
Details about Stripe’s cookies can be found at: https://cookiedatabase.org/cookie/stripe/__stripe_mid/
You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to see which cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
We may use pixel tags on our sales landing pages. This is a technology that allows us to track how effective our marketing activities are.
We log all access to all accounts by full IP address so that we can ensure no unauthorized access happens. We keep this login data for as long as your product account is active and we will permanently remove it if you decide to close your account.
We also log full IP addresses used to sign up for an account. We keep this record forever because we need them to prevent spammy sign-ups.
When you send us an email with a question, we keep that correspondence, including your email address, so that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer to give, like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.